About the role
We have the opportunity for Full-Time staff to join our Customer Experience Team at our Head Office in Livingston on a temporary basis. This is a fast paced environment where the customer always comes first. We believe every customer should leave us thinking WOW!
Full-Time hours are 37.5 hours per week, five days from 7, so there is a requirement to work evenings and weekends. Our office is currently open from 8am to 8pm Monday to Friday, 9.30am to 5pm on a Saturday and 10.30am to 5pm on a Sunday (these hours will increase during peak trading periods).
As a company we lead the way with our customer service effort and believe this is what sets us apart from others. So if this is something you are interested in, full training will be provided – we want to hear from you!
The Person:
• We're looking for someone with positivity, enthusiasm and a passion for great customer service.
• We need people to work and communicate effectively as part of a team.
• We are always looking for confident and hardworking individuals.
• Genuine and honest people will excel with us.
The Role:
• Customers can contact us if they want to buy something or if they have a problem. In either case we treat every customer with a sense of fairness and individuality.
You will be expected to:
• Deal with service related queries through various social media platforms including WhatsApp.
- Effectively engage with customers via our video and text chat services.
- Deal efficiently and professionally with customers via phone and email.
• Help our high street stores with any problems or queries.
About the location
Neilson Square is the home of our original warehouse and distribution centre, as well as many head office functions. Situated in Livingston, our site is in-between Edinburgh and Glasgow and very easily reached by car and public transport.
We are pleased to offer this role based on our hybrid approach to working.
What we will offer you:
Our Culture
You do you, and we do shoes.
Sure we’re all about shoes and sneakers but we’re also about the people wearing them.
Our vision is People.Purpose.Progress and central to this is our commitment to diversity, equality and inclusion. We welcome applications from underrepresented communities and want you to express yourself everyday, no matter your ethnicity, gender identity, sexual orientation, disability, neurodiversity, age, family or parental status, beliefs, nationalities, religions or otherwise.
A destination for self-expression for over 40 years. Be part of it.
To support an inclusive environment, our purpose groups – racial equality, LGBTQ+ equality, disability equality, mental wellness and sustainability are employee led and give different ideas, perspectives and backgrounds to fuel innovation and celebrate diverse voices. Find out more here Our Purpose | schuh
Perks of the job
- Up to 40% product discount for those amazing sneaks you want. You can also share this with your loved ones.
- 29 days holiday (including bank holidays) increasing to 34 when you have been with us three years
- Your birthday off to celebrate you
- Flexible working hours, hybrid and remote working options depending on your role
- Perk platform for hundreds of discounts
- Stream your wages as you earn them to get paid your way
- Employee assistance programme with the retail trust to support your wellbeing
- A pension scheme to help you save for the future